Terms of Sale & Return Policy

At Premium Coin Shop, we provide exclusive, high-quality bullion and custom-minted copper rounds. Due to the market-driven nature of our products and the specialized production of our custom coins, we adhere to the following strict sales terms.

1. General Policy: All Sales Are Final

By completing your purchase, you acknowledge and agree that all sales are final. To maintain our low premiums and competitive wholesale rates, we do not accept:

• Returns or Exchanges

• Order Cancellations

• Refund Requests

Once an order is placed, the price is locked and the inventory (or production capacity) is allocated specifically to you.

2. Custom & Pre-Sale Coin Policy

Our custom and pre-sale coins are often produced in limited quantities based on specific order volumes. Because these items are reserved and manufactured specifically for your order:

• Production Reserves: All pre-sale purchases are final. We cannot cancel orders once the production cycle has been initiated.

• Timeframes: Estimated production and shipping timelines are provided on the product page. While we strive for punctuality, these dates are estimates and not guaranteed.

• Delays: Manufacturing schedules and supply chain shifts may occur. Please note that production delays do not qualify an order for a refund or cancellation.

• No Modifications: Please verify your design, quantity, and details before checkout. Orders cannot be modified once submitted.

3. Damaged or Defective Items

We stand behind our craftsmanship. If your coin arrives with a legitimate manufacturing defect or sustained damage during transit, we will provide a resolution.

• Claim Window: You must contact us within 5 days of the delivery date.

• Requirements: Please email your order number and clear photos of the damaged item and the original packaging.

• Resolution: At our discretion, approved claims will be resolved through a replacement (subject to inventory availability) or a store credit.

4. Shipping & Responsibility

Accuracy in shipping information is the responsibility of the buyer. Premium Coin Shop is not responsible for:

• Incorrect shipping addresses entered at checkout.

• Packages marked as "Delivered" by the carrier but not received.

• Delays caused by shipping carriers or customs.

We strongly recommend that high-volume buyers double-check all shipping coordinates before finalizing bulk orders.